Cut to this week. I had made another reservation for a business trip.
Woman lives in hell after snakes bite her twice
Yesterday I got emails from Airbnb stating my account was being permanently deactivated because a background check found a criminal history and my reservation had been canceled. I was shocked. I have never been arrested in my life, let alone convicted of any crimes. I wondered if speeding tickets could get me kicked off of Airbnb.
They had a link to my report from the awful background check company, which I looked at and listed in the report were three speeding tickets, all valid but expunged from my record. And one entry for a robbery committed in Baltimore in by someone with my same first and last name and birth date. Keep in mind I have a very common name. I have never been in Baltimore. I was living and working in California at the time this happened. But how do you prove you were not in a place on a specific date? Think about that for a minute. Great idea.
A very nice woman answered and when I told her my dilemma she was very understanding and started to look for the record. She first said I think records that old were destroyed, which made my heart sink. And then…. Different middle name.
She asked me to wait a couple minutes while she went to the basement to pull the report and then emailed me a full copy of the court record and police report. She was my angel.
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I had emailed three executives based on email addresses someone had posted on Google, as well as the Love Team about my plight. I also messaged their Facebook account and opened a complaint with the BBB. I sent the proof showing this person who only matched my first and last name and birthday was not me. To my surprise, later that day I received two messages from Airbnb, one on my reinstated account apologizing and offering to help resolve the issue. Another from the Love Team with a similar message. I had hoped they would have rebooked my reservation and not charged me for it, but wishful thinking.
Hell - Doomstar Bookings
I was not allowed to modify my dispute, but I was able to upload documents, which I did and a text file as well explaining the evidence. They have 30 days, according to their response, to get back to me. I am hoping Airbnb helps to clear the record. I am unsure whether to book again on Airbnb. I know that will surprise people, but I love the app. And their review requirements are by far superior. I will likely use them for personal trips only.
Twice Upon a Hell of a Time…
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